Refund Policy
Overview
Our refund and returns policy lasts 7 days. If 7 days have passed since your purchase, we can’t offer you a full refund or exchange.
You can claim your refund within the guaranteed period available on each subscription. To get your refund you need to contact us by write a email and provide us with a good reason that justifies the request. We may refuse to proceed with a refund if we judge that we can fix the issue for you.
Excluded from refunds:
- Missing channel
- Wrong channel
- FHD & 4K quality
- VOD library
- Temporarily buffering
- Temporarily not working channels
- EPG missing or wrong
- Not able to set up our services
- ISP blocking
- Bad device
- No reason provided
- Slow internet speed
Contact us at support@staktv.com for questions related to refunds and returns.
